Satisfaction And Quality Guarantee

Ederracore is an authorized and verified reseller of many of the biggest and best manufacturers. Every doll we sell is authentic and is guaranteed and warranteed by their respective manufacturers. You will not find any “fake” dolls on our site. Also, any order you place with us can be tracked with the provided tracking number or even tracked on the manufacturers’ site for the ones that provide this service. We are so confident in the quality of the dolls we sell that we offer refund or replacement if the doll is not as advertised.

How Does the Guarantee Work?

There are a few steps that you as the customer need to take in order to make use of our return policy.

Inspect your shipment immediately both inside and out. Check the box for damage and check the doll for damage as well.
Take photos or video of everything as you unpack. Take pictures or video of the outside of the box, the inside and of the doll and accessories. Pictures and video can only be helpful.
The doll must be in the same condition it arrived in and all parts and accessories it came with must be included for the doll to be shipped back to us.
The doll must be in its original packaging.
We require a receipt or proof of purchase.
Do NOT use your doll before inspecting it. Once the doll is used, we CANNOT take it back as that is not sanitary. There are some sites that sell used dolls but we do not.
If you find damage or there is an issue, contact us immediately. You can use the Contact Us form on our website, send us an email at info@ederracore.com or call us at (307) 439-4770. If you choose to call us and it is after hours, leave us a voice mail with your contact information and we will return your call.
Please specify exactly what the problem is in as much detail as possible. Also, please include photos or video whenever possible.

What is Not Covered

Skin – Minor variations or imperfections to the dolls skin such as slight color variations or seams.
Nails – Nails (both finger and toe) do occasionally come loose in transit and can easily be reattached with nail glue. Chips to the nail polish are also not covered and can be easily repaired at home.
Eye lashes – Eye lashes are another item that tends to come loose and are also easily reattached.
Makeup – Every doll is hand made so you will usually receive photos of the doll before it ships. (We do have a few budget brands that have little to no makeup and do not send photos.) If there are issues with the makeup, these can easily be resolved before the doll ever leaves the warehouse. This is NOT the time for special requests but merely to ensure the doll is as shown in the website photos. Please remember, all non in stock dolls are customized and individually hand finished for the makeup so each one will be slightly unique.
User Damage – We do not cover damage caused by mishandling of the doll such as hyper extension of limbs, tears in the silicone or TPE, or staining.
Custom Dolls – Returns on custom dolls are not as simple as pre-made dolls. These will be handled on a case by case basis and are not guaranteed.

Minor Damage i.e. Small Tears or Missing Parts

If your doll arrived with some minor damage for example a small tear or some missing parts and you contact us within 24 hours of receipt of the doll, we have a few options.

Partial refund – we can issue you a partial refund for the missing parts or damage to your doll.
Send you the items that are missing for missing items and for minor tears we can send you a repair kit free of charge and you can repair the doll yourself following the repair videos on our site or if you like we can even walk you through the repair process.