Sex Doll Eyes By Funwest
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Shipping Information
The most important detail for most of our visitors, yes, standard shipping is free within the United States. Expedited shipping is an additional charge.  Â
So, how does this whole process work?Â
First, Select Your Shipping Method and Place Your Order.
Once you place your order, you will receive an order confirmation e-mail. This means we have received your order and it is in line to be processed. Once we process your order, we will send you an email letting you know. As part of processing your order, we reach out to our suppliers to confirm that the item is in stock (if you chose an in stock doll) or send the manufacturer all the details to construct your custom doll and get you a rough time line on production and shipping. If the doll you ordered is on backorder or unavailable for some reason, we will reach out to you via e-mail and/or a phone call to discuss how you would like to proceed. If we do not receive a response within 48 hours, we will cancel your order.  We will then reach out to you again to see if you would like to order a different doll – we do understand things happen and are happy to find you a similar doll but we don’t want to leave a charge pending on your credit card or other payment service. Â
Second, Order Shipment:
Shipment time will vary depending on where your doll is shipping from, the manufacturer and the level of customization. Dolls shipping from our US warehouses will usually ship out the next business day and are generally in your possession in less than a week (sometimes as little as three days). Custom dolls take much longer as they are built to your specifications so there is a lead time, production time and shipping time and can take upwards of 30 days to reach you depending on the shipping method you choose or in some cases the shipping methods available from the manufacturer. If there is an extreme backlog at the factory and with the shipping services (for example at Christmas or when a hurricane has halted shipping routes), an order may take longer. There is also the added complication that the United States Postal Service may handle the final delivery in some areas (generally the more rural areas) and this can add a few days to the delivery time. If you need your doll on a specific time line, please feel free to email or call us and we can reach out to the manufacturers to arrange a faster delivery time. Please be aware, faster shipping methods will incur an additional cost. If it has been longer than expected and you have not received your doll (for example, you ordered an in stock doll and it has been 2 weeks) please contact us and we will reach out to the manufacturer and shipping company to find out what is going on.Â
We will send you tracking information within 24 hours of your order leaving the warehouse or factory to the e-mail address you provided when checking out. If you do not receive tracking information for your order, feel free to follow up with us at orders@ederracore.com. Once again, if your doll is being custom built it will take longer to ship.
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Satisfaction and Quality Guarantee
Your happiness matters. Read more on our Satisfaction and Quality Guarantee Page
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Why Buy From Us
Your purchase is safe and secure; your information is never shared or sold.
We ensure all of our shipments are discrete.
We are real people from and living in the United States who speak English and are always happy to speak with our customers - not people unfamiliar with sex dolls looking to make fast money or software with preprogrammed responses that often don't answer your questions.
We are here to provide a service and we understand this. We have spent time and effort learning all about sex dolls and the different features from different companies so we can provide you any information you need to make an informed purchase and to maintain the doll in top condition after purchase.Â
Anything we don't know, we have dedicated representatives at the manufacturers that we can ask.Â
When something goes wrong - a problem with customs, a damaged doll, a missing package - we handle it. We are here to make sure you just worry about picking the doll you like and then waiting for it to arrive.Â
We wait 48 hours to process your order for custom dolls just in case you decide there is something you want to change or to cancel your order unless you buy something on a sale and we have to get your order in as soon as possible to get you the sale price.
In stock doll orders are usually processed within 24 hours as are orders for dolls on sale.
We always offer our dolls at the manufacturers' minimum retail price.
If you want something custom, we are always happy to work with our manufacturers to create something entirely unique for you; just give us a call.
If you are new to sex dolls, please read our blog for general doll care and maintenance as well as checking for brand specific care and maintenance articles on our brand info page. If you have any questions or concerns, feel free to give us a call or send us an email. We are always happy to talk to our customers.
Not quite sure if this is the perfect doll for you? Some dolls have additional photos available. Please contact us at sales@ederracore.com
or use the Contact Us page to send us an email or give us a call and we may be able to provide you with additional photos or more information.Â
Click to see our Price Matching Policy Page, Returns and Cancellations Policy Page, Satisfaction and Quality Guarantee Page, and Shipping Policy Page.